We want you to be completely satisfied with your purchase. If you need to return an item and request a refund, it must be returned within 30 days of purchase in their original condition.

To be eligible for a return, items must be unused, in their original packaging, and with all tags still attached. Personalized or custom items are non-returnable unless defective.

To ensure your products stay in great condition, we recommend following the care instructions included with each item. All saddle pads are machine washable in warm water with a non-bleach detergent. Use the gentle cycle and don't overload the washer. It is safe to spot-treat stains, and recommend Oxy detergents. Hang your non-slip saddle pad to dry for best results, or dry on air fluff only with no heat.

Each of our products has particular sizing recommendations. Please consult our product page for guidance on sizing and specific measurements.

Yes, we offer exchanges within 30 days of purchase. Please contact us at https://www.successequestrian.com/pages/contact and our customer support team will be touch!